商务英语:电话用语培训

  如何用英语打电话?想必对于许多需要打电话跟客户进行商务谈判的朋友来说,一定是个头疼的问题。因为老外跟我们的打电话方式可能有一些不一样,如何用一些常用的商务英语更外商交谈呢?下面阿卡索一对一外教对电话用语展开培训。

  1. 接电话开场白,可以说:

  接电话的开场白:

  拿起话筒的时候,可先用"Hello." "Good morning." "Good afternoon. "等问候对方,并报上自己的公司名、部门名、姓名等,如此可予人态度亲切的感觉。

  (1) 早安。这里是XX公司。我能效劳吗? Good morning. This is XX Company. May I help you?

  (2) 午安。这里是工商银行。我能为您效劳吗? Good afternoon. This is Industrial and Commercial Bank of China. What can I do for you?

  (3) 先锋电子。我是吴玛莉。 Pioneer Electronics. This is Mary Wu speaking.

  (4) 喂。海外营业部。我是王大明。 Hello. Overseas Sales Department. Taming Wang speaking.

  (5) 喂。这里是王公馆。 Hello. This is the Wang residence.

  2. 询问对方是谁,可以问:

  ① Who's that?

  ② Who's speaking (calling), please? 千万不能问 Who are you?

  3. 询问对方是不是某人,应问:

  Is that ...? 或 Is that ... speaking (calling)? 绝对不能问 Are you ...?

  4. 通话时,有重要的事情要处理,不得不中断通话,要有礼貌地请对方稍等,可以说:

  ① Hold on, please.

  ② Just a moment, please.

  ③ Wait a minute, please.

  5. 通话时,应说明打电话的意图或征求对方的意见,可以说:

  ① I'm calling to tell you ...

  ② I'm calling to ask you ...

  ③I see. Put him on line two.

  ④Would you wait a moment, please? (to PBX) Mr Hunter, Mr. Wood wants to buy some computer software.

  6. 打电话时,拨错了电话号码,应说:Sorry, wrong number

  好了,以上是关于电话用语的商务英语培训,如果要和英美人进行英语通话,只要注意以上六点,就可以游刃有余。当然记得要淡定才行哦!相信大家看完后你就可以放心的给老外打电话了。另外,要想结束同他们的电话交谈,事先记住一些惯用的表达辞句,同样极为重要。

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