巧用职场道歉邮件,让同事关系更和谐

  在工作或生活中,经常会遇到同事向你求助,或者给同事添麻烦的事,这时候写一封向同事道歉的邮件,表示自己的歉意,应该是必不可少的。那么一封向同事道歉的邮件应该怎么写呢?向同事道歉的邮件有什么注意事项呢?下面就跟阿卡索外教网一起来瞧瞧吧!

  道歉邮件的写法

  这类邮件的写法比较有规律,一般都是开门见山地表达歉意。

  接下来就应该说明自己没有及时提供帮助的原因,也可以询问对方目前问题是否已经解决,问自己还能做什么。假如你有某种补救办法,可以剔除可行的办法。记住在邮件中不要把过错归咎于别人。

  最后还要再次道歉,表示真诚。态度真诚但不宜言过其实,避免使用过分夸张、自责的表达。同样地,还有商务邮件的开头和结尾回复格式都是有一定技巧的,注意内容要完整,层次要清晰。在工作中,许多外企公司都会对员工进行邮件格式、用语措辞进行针对性的职场英语培训,类似这样的商务往来邮件实用性非常高。

  范文参考:

  这是两封信,第一封是朋友给同事Marianne的求助信,想询问他是否有读过关于台湾和中国文化差异的文献作品,他做演讲时需要。但是Marianne却因为私事没能及时回复,因此这是一封Marianne写给朋友的道歉邮件。

  Email from John Gu to Marianne

  Dear Marianne,

  How have you been? I was trying to reach you by phone1) earlier today but you were not home.

  A quick question for you: have you en coun tered any literature2)/writing on differences, cul tur al or otherwise, between Taiwan and Main land China that you can share with me or refer me to?

  I am going to our head office in Arizona next week and I will be asked to do a short presentation3) on the topic.

  John Gu

  Email Response from Marianne to John Gu

  Dear John,

  I am so sorry that I did not respond to your email or voice mail regarding this request. I did not know any immediate resources, but I had every intention of4) contacting you and brainstorming5) with you.

  Courtney, my daughter, was sick and I have taken on6) a bit too much between work and the children’s holiday activities. I am so sorry that I just did not respond to you.

  I hope your presentation in Arizona went well. Let me know when you have a free moment how the trip went.

  Sorry again for my dropping the ball especially for someone who is always right there to help me out!

  Warmest Regards,

  Marianne

  总体来讲,一封向同事道歉的邮件必须要诚恳地表达歉意,语气用词都必须经过斟酌,要显得真诚友善。对自己的错误面对面有些难以开口的话, 那么就试试用邮件向同事表示抱歉吧。没有写过道歉邮件的朋友,可以参考参考哦!

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